Digital Strategy

“Digital” as a term often conjures up different meanings for different businesses. At Techspace we see digital as enhancing customer engagement - an opportunity to use technology to support businesses to engage with customers as and where they want to be engaged.

Techspace’s approach to digital

The focus is not on the technology, it’s how businesses can harness these emerging technologies to add value. This means businesses need to rethink not just how they deliver improved customer service, but also re-evaluate existing sales channels and partner relationships to develop new business models.

Strong leadership is the key to digital success. At Techspace we are big on knowledge sharing, and our experts have the experience you need. We view digital as an opportunity to focus people, technology, and investment together using a pragmatic and proven framework to add value for you. We will work closely with you to identify the opportunities and threats that are most likely to be the ‘make-or-break’ differentiators for you and ensure the organisation is aligned to continuously improve.

The Techspace digital business plan

The purpose of the digital business plan is to provide a clear and defined roadmap at a practical level. We help you focus on where your business can add value to your customers, and which emerging digital technologies can contribute to this.

The DBP helps you to harness technology to:

  • deliver new or better services to customers through improved processes
  • develop new markets through identifying opportunities
  • generate new digital revenue streams through new channels
To realise value, you need all of your technology working together - integrating and using your core data flowing back into core systems in real time. "Standard" approaches routinely fail to deliver value.

The DBP identifies the areas that need to be focussed on to achieve business goals, and defines a list of intiatives that will then allow this to be realised. 

"The process with Techspace allowed EastPack to identify the key initiatives that would allow us to take advantage of digital technology to achieve our business objectives. The Digital Business Plan has provided us a clear and defined roadmap at a practical level. In effect, how we can quickly adapt and grow with the industry changes that are forecast".     Hamish Simson, EastPack Chief Executive 

Want to talk to us about how we could help?

Contact Chris Wilson on +64 21 706 470